Laptop cannot read CD or DVD disc

Problem description:

The laptop cannot read CD or DVD disc. It can see files on a CD disc but not DVD disc or vice versa. You tried a few different CDs or DVDs but same problem occurs.

Possible cause: CD/DVD drive failure.

Possible troubleshooting steps and repair solution:

If the laptop stopped reading CD discs or DVD discs, most likely you have a faulty optical drive.

If the laptop stopped reading both CDs and DVDs, it’s possible that you have software related problem. Try reinstalling the operating system.

But if all CD discs work just fine but not DVD discs or vice versa, most likely it’s the optical drive failure. You’ll have to replace the optical drive.

Alternatively, you can use an external USB optical drive. You plug the drive into the

USB port in your laptop and use it same way as the internal drive.

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